Case Study: Manufacturing
Munster Joinery incorporates scalable digital foundation capable of supporting continued operational growth
Enterprise Field Operations Platform
Context
Munster Joinery is one of the largest manufacturers of windows and doors in Ireland and the United Kingdom, specializing in high-performance and Passive House certified products. Following the sale and installation of its products, the company also provides large-scale after-sales support and field repair services through installation and maintenance teams distributed across multiple regions.
The company required a modern digital platform capable of managing complex operational workflows related to installations, repairs, materials coordination, workforce scheduling, and field reporting.
The existing processes relied heavily on paper forms, emails, manual coordination, and fragmented legacy systems, creating operational inefficiencies and limited visibility across service and installation operations.
Munster Joinery faced significant operational and scalability limitations due to the absence of an integrated workflow management platform for field operations. Service representatives could register customer contracts in legacy systems, but there was no centralized solution to manage customer incidents, assign field technicians, coordinate materials, schedule installation teams, or monitor job completion statuses in real time.
Most operational processes depended on physical paperwork, printed reports, emails, and fax-based coordination between departments, creating delays, duplicated information, and limited traceability. Supervisors lacked visibility into workforce allocation, material readiness, production dependencies, and field progress.
Additionally, mobile field teams required offline-friendly and simplified interfaces adapted to highly mobile operational environments. The company also needed to integrate operational workflows with existing contract and ERP-related systems while maintaining high performance within an on-premise infrastructure environment.
Challenge
The SSI
Solution
Salamanca Solutions International designed a comprehensive enterprise workforce and operations management ecosystem covering installation and after-sales service processes. The platform was built using Angular and Spring Boot, deployed entirely on-premise.
SSI developed a Service Management Platform enabling incident registration, repair scheduling, technician assignment, materials requests, and workflow tracking across configurable stages. Role-specific dashboards were implemented for service representatives, supervisors, dispatch teams, materials personnel, accounts, production teams, and field technicians. Tablet and mobile applications enabled field personnel to access assigned jobs, capture photographic evidence, complete digital service reports, and update job statuses in real time. The solution was later expanded into a Fittings Management System covering installation operations, workforce scheduling, production coordination, and installer management — integrated with legacy contract systems and ERP/SAP export workflows.
- Adopted by approximately 80% of the company's workforce
- Eliminated paper-based coordination across all departments
- Real-time visibility into jobs, technician assignments, materials, and installation progress
- Scalable digital foundation supporting continued operational growth across Ireland and the UK
Impact
Angular frontend · Spring Boot backend · On-premise deployment · ERP/SAP integration · Mobile and tablet applications · Role-based dashboards · Offline-capable field tools